Terms & Conditions

7. Horse Fitness, Suitability & Transport Compliance

7.1 Pre-Transport Assessment & Service Provider Recommendations

7.1.1 The Service Provider reserves the right to assess the suitability of the horse for the assigned transport space and method based on its size, weight, temperament, discipline, and any other relevant factors.

7.1.2 If the Service Provider determines that the assigned stall, transport configuration, or travel conditions are unsuitable for the horse’s welfare or safety, it will recommend alternative arrangements (e.g., larger stall, different transport configuration, private transport).

7.1.3 The User acknowledges that these recommendations are made in the best interest of the horse’s welfare and must be duly considered before finalizing transport.

7.2 User Responsibility & Acknowledgment of Risks

7.2.1 Users must provide accurate and truthful details regarding the horse’s size, breed, discipline, behavioral traits, and any known transport challenges before confirming transport bookings.

7.2.2 If the User declines the Service Provider’s recommendations for a more suitable transport arrangement, the User assumes full responsibility for any injuries, stress, or adverse outcomes suffered by the horse due to inadequate stall space, transport conditions, or incompatibility with the assigned transport method.

7.2.3 The Service Provider disclaims all liability for injuries, distress, or harm resulting from the User’s refusal to accept alternative transport arrangements or failure to disclose relevant horse details.

7.3 Special Considerations for Transport Suitability

7.3.1 Certain horses, such as large breeds, stallions, horses with behavioral issues, or those participating in specific disciplines, may require special handling, equipment, or alternative transport configurations. The User acknowledges that such requirements may result in additional charges, which will be communicated in advance where feasible.

7.3.2 The Service Provider will notify the User if additional precautions, space allocations, or modifications are necessary to ensure the safe and compliant transport of the horse. Where applicable, revised pricing or logistical alternatives will be provided.

7.3.3 If, upon inspection, a horse is deemed unfit for transport in its assigned stall or configuration, the Service Provider reserves the right to refuse service or require necessary modifications at the User’s expense before proceeding with the transport.

7.4 Application to all Transport Services

7.4.1 This clause applies to both local and international transport services facilitated by the Service Provider.

7.4.2 Users acknowledge that transporting horses under inappropriate conditions can result in injury, stress, or behavioral issues, and the Service Provider’s recommendations should be followed to mitigate these risks.

8. Service Requests

8.1 Information Accuracy

8.1.1 Users must provide complete and accurate details regarding the horse and transportation requirements when submitting a service request. Any incorrect or incomplete information may result in service delays, additional charges, or rejection of the request.

8.2 Request Submission

8.2.1 All service requests must be submitted via the ProEquine App or through official communication channels including email, WhatsApp, or direct phone call to the Service Provider’s operations team.

8.2.2 Requests made through unofficial or unverified channels will not be processed.

8.3 Pricing and Additional Costs

8.3.1 The cost of services is determined based on the information provided by the User at the time of booking.

8.3.2 If the provided information is inaccurate or changes after booking confirmation, leading to additional journey time or logistical adjustments, the User may incur extra charges.

8.4 Request Review and Approval

8.4.1 The Service Provider will review all submitted service requests to assess feasibility, availability, and compliance with regulatory and operational requirements.

8.4.2 The Service Provider reserves the right to approve, modify, or reject any request at its sole discretion.

8.5 Service Quotation

8.5.1 Once a service request is reviewed, the User will receive a service quotation outlining the estimated costs and scope of the requested service.

8.5.2 This quotation is provided for reference only and does not constitute a confirmed booking.

8.5.3 The quotation must be formally accepted by the User before an invoice is generated.

8.6 Invoicing & Payment

8.6.1 Following the User’s acceptance of the quotation, the Service Provider will issue an official invoice specifying the service cost and payment terms.

8.6.2 Once payment, whether partial or full, is received, the invoice will be updated and reissued to reflect the payment status.

8.6.3 The booking will only be confirmed upon fulfilment of the required payment conditions as set out in the invoice.

9. Responsibility for Service Requests, Invoicing, and Ownership Clarification

9.1 The User who submits a service request – whether identified as an Owner, Rider, Trainer, Groom, or any other affiliated User – shall be deemed the authorized representative for the horse and the sole contracting party with the Service Provider for the purposes of that request.

9.2 The Service Provider shall have no obligation to verify or confirm the actual ownership status of the horse beyond what is declared by the User at the time of the request. The requesting User shall obtain any necessary internal authorizations or permissions prior to making the request.

9.3 No change of invoiced party will be accepted after the issuance of an invoice or commencement of the service, unless agreed in writing by the Service Provider and accompanied by appropriate documentation proving the ownership or agency relationship.

9.4 Where a horse is owned jointly or by a third party, the User requesting the service shall be solely responsible for informing all relevant parties and ensuring any internal cost-sharing or reimbursement is handled privately. The Service Provider will not mediate or assume liability for any disputes between co-owners, stables, or other stakeholders.

9.5 For services involving more than one horse, the User responsibility shall apply individually and severally for each horse listed in the booking.

10. Booking Confirmations

10.1 A booking is only confirmed once full or partial payment is received as specified in the quotation approval. Payment must be within the timeframe outlined in the Service Provider’s policies.

10.2 The Booking Confirmation will include the scheduled pickup and drop-off details, transport conditions, and any additional service terms. Any modifications requested after confirmation will be subject to availability and additional charges.

10.3 Flight and Stall Sharing Confirmation

10.3.1 For shared stalls and flights, confirmation is contingent upon the availability of other horses to fill the shared space.

10.3.2 If a confirmed shared flight is canceled due to the unavailability of other horses, the flight date may be rescheduled, subject to availability.

10.4 Cancellation Policy

10.4.1 Users who wish to cancel a confirmed booking must comply with the cancellation policies outlined in Section 11 and 12 of these Terms and Conditions.

10.4.2 Any cancellations made outside the allowed timeframe may result in forfeiture of deposits or full-service charges.

11. Modification and Cancellation Requests

11.1 Requests for modification or cancellation must be made within the specified timeframe depending on the type of the Service booked. Modifications and cancellation policies are outlined in the booking confirmation and are subject to timing and circumstances.

11.2 All cancellations or modifications requests must be submitted via the ProEquine App or through the Service Provider’s official communication channels, which include phone calls, emails, and WhatsApp. Requests submitted through other means may not be processed or acknowledged.

11.3 The User is responsible for reviewing the cancellation policy before booking and acknowledges that refunds may be subject to deductions or restrictions based on the timing of cancellation.

11.4 The Service Provider reserves the right to approve or deny modification or cancellation requests based on feasibility, availability, and operational constraints. If the request is not feasible, the original booking terms will remain in effect.

12. Cancellation & Modification Policies and Refund Eligibility

12.1 Local Horse Transportation

12.1.1 Cancellations made 48 hours or more before the scheduled trip are eligible for a 50% refund.

12.1.2 Cancellations made less than 24 hours before the scheduled trip are NOT eligible for a refund.

12.1.3 Modification requests must be made at least 12 hours prior to the scheduled trip and within the Service Provider’s official working hours (9:00 AM – 6:00 PM, UAE Timing).

12.1.4 All modification requests are subject to availability, confirmation by the Service Provider, and may incur additional charges depending on the nature of the requested change.

12.1.5 Modifications may be treated as cancellations depending on timing and scope.

12.2 Horse International Shipping

12.2.1 Cancellation requests must be submitted at least 10 days in advance and within the Service Provider’s official working hours (9:00 AM – 6:00 PM, UAE Timing).

12.2.2 All cancellation requests are subject to feasibility, confirmation by the Service Provider, and may incur additional charges depending on the nature and scope of the requested changes.

12.2.3 Cancellations made at least 10 days in advance and confirmed by the Service Provider are eligible for a 50% refund.

12.2.4 Cancellations made within 7 days before the scheduled trip are NOT eligible for a refund.

12.2.5 Modification requests must be submitted at least 10 days in advance. Changes requested after this period may not be accommodated, and cancellation policies may apply.

12.3 General Policy

12.3.1 The Service Provider reserves the right to update its cancellation and refund policies at any time without prior notice.

12.3.2 However, changes will not apply retroactively to confirmed bookings.

13. Cancellations by the Service Provider

13.1 The Service Provider reserves the right to cancel a booking due to operational constraints, regulatory issues, health and safety concerns, or non-compliance with the terms outlined in these Terms & Conditions.

13.2 In cases where the Service Provider cancels the service due to reasons within its control, the User will receive a full refund.

13.3 If rescheduling is feasible, the Service Provider may offer an alternative date or service at no additional cost. Rescheduling is not guaranteed and will be subject to availability, operational feasibility, and any restrictions or charges imposed by third-party providers.

13.4 Where third-party policies prevent rescheduling or result in additional costs, the User shall bear responsibility for the cost if they choose to proceed with the rescheduled service.

13.5 The User may not unilaterally opt to reschedule without confirmation from the Service Provider.

13.6 If a cancellation occurs due to force majeure, regulatory restrictions, or external factors beyond the Service Provider’s control, no liability will be assumed by the Service Provider, and refund eligibility will be determined on a case-by-case basis.

14. Refund Process

14.1 Refunds will be processed within 14 business days from the date of approval of the cancellation request.

14.2 Refunds are subject to deductions for applicable service fees, processing fees, and any non-refundable charges, including but not limited to banking fees, administrative charges, and any costs imposed by third-party service providers in accordance with their respective policies.

14.3 Any refundable amount will be credited to the User’s Virtual Wallet in the ProEquine App.

14.4 Users can submit a withdrawal request via the ProEquine App to transfer funds from their Virtual Wallets to their bank accounts.

15. No Show or Delayed Readiness

15.1 Once the Service Provider has confirmed the date, time, and location for the pickup and/or drop-off of the horse, such details are final and binding. Any request to modify the confirmed schedule shall be made in accordance with the Modification and Cancellation policies.

15.2 If, upon arrival at the designated pickup or drop-off location, the User or any person acting on their behalf:

• is not prepared to proceed with the scheduled service;

• if access to the horse is delayed due to circumstances such as incomplete paperwork, lack of gate pass, pending hospital discharge, or other third-party failures;

• requests a change to the confirmed arrangements;

the Service Provider shall allow a maximum waiting period of thirty (30) minutes from the scheduled time.

15.3 If the delay or requested change continues beyond the 30-minute grace period, the Service Provider shall treat the service as completed and charge the full-service fee.

15.4 No further transport will be undertaken, and any rebooking shall be subject to a new request and applicable fees.

15.5 The User agrees that the Service Provider shall not be liable for any inconvenience, costs, or consequences resulting from the cancellation or refusal of service due to User delay.

16. Delays and Service Disruptions

16.1 Compensation for delays will be considered only if the delay is significant and directly attributable to the Service Provider. Any compensation is subject to provider agreements and requires documented evidence of the delay.

16.2 If transportation is delayed or cancelled due to unforeseen circumstances (e.g., weather conditions, road closures, government-imposed restrictions, force majeure events), the Service Provider will notify the User as soon as possible. The Service Provider is not liable for any losses arising from such delays or cancellations.

16.3 In cases where an alternative transport arrangement is required due to delays beyond the control of the Service Provider, Users may be offered an alternative date or service, subject to availability.

16.4 The Service Provider bears no responsibility for delays, cancellations, or service disruptions caused by third-party service providers, including but not limited to airline carriers, customs processing delays, or regulatory restrictions.

17. Transportation Procedure

The following terms apply to all horse transport services provided through the App:

17.1 Transportation Process

17.1.a The Service Provider will transport the horse(s) based on the details provided by the User, ensuring that the pickup and drop-off locations match the specifications outlined in the booking confirmation.

17.1.b All transportation times are estimates. While the Service Provider will make every reasonable effort to adhere to the scheduled timings, external factors beyond its control—such as traffic, weather conditions, regulatory inspections, or road disruptions—may cause delays.

17.1.c The Service Provider bears no liability for losses resulting from such unforeseen delays but will notify the User as soon as reasonably possible in the event of significant disruptions.

17.2 Horse Loading Policy

17.2.a If a horse refuses to load onto the transport vehicle despite reasonable efforts by the Service Provider’s personnel, the service will be considered completed, and no refund will be issued.

17.2.b Users are responsible for ensuring that their horses are trained and prepared for safe loading prior to the scheduled transport.

17.2.c For transportation to horse shows or events, the Service Provider may group horses from different Users within the same transport vehicle unless the User requests private transport, which may be subject to additional charges.

18. Handling of Equipment, Tack, and Belongings

18.1 Users must disclose and obtain prior approval from the Service Provider for any tack, equipment, or horse belongings (collectively, “Equipment”) that will accompany the horse during transport. Only Equipment that falls within the scope of the agreed service and is properly documented will be accepted for carriage.

18.2 Users must ensure that all Equipment are clearly labelled, securely packed, and collected immediately upon drop-off.

18.3 The Service Provider shall bear no responsibility for the condition, loss, damage, or misplacement of any Equipment accompanying the horse, whether during transit or after delivery.

18.4 The Service Provider reserves the right to refuse, discard, or return any undisclosed or unauthorized Equipment, and shall not bear any liability for loss, damage, or delay resulting from such refusal or disposal.

18.5 Upon delivery of the horse, Users must immediately collect all accompanying Equipment. The Service Provider does not offer storage or safekeeping services and shall not be held responsible for any items left behind at the drop-off location or retained in the transport vehicle.

18.6 In cases where the receiving party (e.g., hospital or stable) refuses to accept Equipment, or if the User fails to collect it upon delivery:

• 18.6.a The Service Provider may, at its discretion, hold the Equipment for a maximum of 48 hours, after which it may be discarded without liability.

• 18.6.b The User may be charged a storage and handling fee in accordance with the Service Provider’s current rate schedule.

18.7 Under no circumstances shall the Service Provider be considered custodian of any Equipment beyond the delivery of the horse.

19. Health & Safety Compliance

19.1 If a horse exhibits signs requiring urgent medical attention during transit and the User cannot be reached, the Service Provider is authorized to contact a licensed veterinarian on the User’s behalf to provide necessary care. The User acknowledges and accepts full responsibility for all veterinary costs incurred, including consultation fees, medication, and emergency procedures.

19.2 The Service Provider is not liable for any medical decisions made by the veterinarian nor for the outcomes of such medical interventions.

19.3 The Service Provider will not transport any horse known to have a contagious or infectious disease or any horse that has been in contact with an infected animal.

19.4 Users must disclose all relevant health information before transport, including but not limited to vaccination status, recent illnesses, or any medical conditions that may affect travel.

19.5 Failure to disclose accurate health details will result in the User assuming full liability for any damages, injuries, or losses incurred, including the cost of sanitization or quarantine measures required due to undisclosed health risks.

20. Payment Terms

20.1 General Payment Obligations

20.1.a All transactions are conducted in UAE Dirhams (AED). ProEquine App is not liable for any losses incurred due to currency conversions or exchange rate.

20.1.b Cash payments are not supported by ProEquine App, and all transactions must be completed through ProEquine App’s designated payment channels.

20.1.c Users must adhere to the payment deadlines specified in the booking confirmation. Failure to make timely payments may result in service suspension, cancellation, additional charges, or legal enforcement actions.

20.1.d Any additional or extra charges incurred during the transport journey must be settled immediately upon receipt of the invoice.

20.1.e All payments are final and non-refundable unless otherwise stated in these Terms or explicitly agreed upon by the Service Provider in writing.

20.2 Secure Gateways

All payments for the transactions conducted through the ProEquine App will be processed using the secure payment gateways integrated into ProEquine App. Users will receive confirmation notification once the payment has been successfully completed. The Service Provider is not responsible for delays in transaction processing due to third-party payment providers.

20.3 Payment Terms by Service Category

20.3.a Local Transportation: Payments shall be paid in full in advance before the scheduled transport within the timeframe specified in the booking confirmation.

20.3.b International Shipping (Export): The total service cost must be paid by the User in full at least 10 days prior to the flight to ensure booking confirmation.

20.3.c International Shipping (Imports):

• 20.3.c.i The User must pay 50% of the total service cost immediately upon confirmation of the booking to secure the stall.

• 20.3.c.ii The User shall pay the remaining 50% in the timing specified in the booking confirmation.

20.4 Right to Withhold Documents

The Service Provider reserves the right to withhold and block all horse-related documents, equipment, and any other necessary paperwork until the User’s outstanding balance is fully cleared.

20.5 In the event of default or late payment or breach of these Terms and Conditions, the Service Provider may suspend or cancel pending services, with any resulting costs or losses borne by the User.

20.6 The Service Provider shall not be responsible for any additional costs, delays, or losses arising from the User’s failure to meet payment obligations, including but not limited to penalties, enforcement fees, or cancellation of bookings due to non-payment.

21. Enforcement and Recovery

21.1 Unless waived by the Service Provider in writing, any overdue payment will immediately accrue interest at a rate of 12% annually (1% per month) from the due date until full repayment.

21.2 If non-payment continues for 30 days or more, the User expressly agrees that all costs incurred by the Service Provider in recovering outstanding amounts shall be fully reimbursed by the User. These costs include, but are not limited to, court and registration fees, penalties, administrative fees, lawyers’ and legal representation fees, debt collection agency charges (including a 10% collection fee or any additional costs imposed by the agency), and legal enforcement expenses, translation costs, advisory expert fees, and any governmental or third-party charges associated with the Service, dispute, or enforcement process.

21.3 This clause applies to any breach of these Terms and Conditions requiring formal dispute resolution or legal enforcement by the Service Provider, whether related to payment, conduct, regulatory compliance, or any other obligation.

22. Insurance

22.1 The Service Provider maintains valid insurance coverage to comply with legal requirements and cover potential incidents during transport. Users are solely responsible for obtaining adequate insurance coverage for their horses, equipment, and any other valuable items transported.

22.2 Users are strongly encouraged to obtain comprehensive transit insurance covering risks such as injury, illness, loss, theft, death, or delays, in compliance with international equine transport standards (e.g., IATA Live Animal Regulations, World Organisation for Animal Health (WOAH) guidelines, and local veterinary laws).

22.3 The Service Provider shall not be liable for loss, damage, or injury to a horse during transit unless explicitly covered by an applicable insurance policy secured by the User. Any claim must be processed directly with the User’s insurance provider.

23. Liability

23.1 The Service Provider shall not be liable for:

23.1.a any direct, indirect, incidental, special, or consequential damages arising from or related to the provision of services, including but not limited to loss, delay, injury, illness, stress, or death of a horse during transport, except where caused by gross negligence or willful misconduct of the Service Provider.

23.1.b any injury, illness, or death of a horse arising from pre-existing medical conditions, stress-related incidents, dehydration, behavioral issues, travel fatigue, or environmental factors.

23.1.c delays, cancellations, or service disruptions caused by factors beyond the Service Provider’s control, including but not limited to weather conditions, mechanical failures, customs inspections, regulatory changes, labor strikes, or force majeure events.

23.1.d actions or inactions of third-party service providers, including but not limited to airline carriers, ground transport operators, customs agents, veterinarians, and regulatory authorities.

23.1.e self-inflicted injuries or injuries caused by another horse during transport, including but not limited to bites, kicks, panic episodes, or sudden movements.

23.1.f loss or damage to horse tack, equipment, or personal belongings unless such loss or damage results directly from the gross negligence of the Service Provider.

23.2 The User acknowledges that the Service Provider’s role is strictly limited to facilitating horse transport, and all services are performed at the User’s sole risk.

23.3 The Service Provider does not guarantee uninterrupted or error-free services, and the User waives any right to claim against the Service Provider for damages resulting from unforeseen circumstances, including but:

23.3.a Injury, illness, or death of a horse due to pre-existing medical conditions, behavioral issues, stress, dehydration, transport fatigue, or environmental factors.

23.3.b Delays, cancellations, or disruptions caused by external factors such as adverse weather, mechanical failures, customs inspections, regulatory changes, labor strikes, or third-party actions.

23.3.c Actions of third-party service providers, including airlines, customs officials, ground transport operators, veterinarians, or regulatory authorities.

23.4 The Service Provider’s total liability for any claim shall not exceed the total amount paid by the User for the specific service related to the claim, unless otherwise required by applicable law.

24. Third Party Liability & Indemnification

24.1 The Service Provider may engage third-party transport providers, airlines, customs agents, and veterinary professionals to facilitate international and local horse transport. The Service Provider shall not be held responsible for any losses, delays, damages, or injuries caused by third-party service providers.

24.2 The User agrees to indemnify and hold harmless the Service Provider, its affiliates, employees, contractors, and agents from any claims, damages, liabilities, costs, or expenses (including legal fees) arising from:

24.2.a The User’s failure to comply with regulations, including improper documentation, inaccurate health records, or undeclared behavioral risks.

24.2.b The horse’s pre-existing medical condition, behavioral issues, or injuries not caused by the Service Provider’s gross negligence.

24.2.c Actions of third-party carriers, customs officials, regulatory authorities, or veterinarians during the transport process.

25. Virtual Wallet

25.1 The Virtual Wallet is a digital account within the ProEquine App where Users can store funds, refunds for use on the platform.

25.2 The Virtual Wallet does not function as a bank account and does not accrue interest. Funds held in the Virtual Wallet may only be transferable to the bank account of the User.

25.3 Funds may be added to the Virtual Wallet through deposits, refunds, compensation credits, or other means as determined by the Service Provider.

25.4 The Service Provider reserves the right to set limitations on wallet funding methods, minimum balances, or promotional credits.

25.5 Wallet funds may only be used for Services payments, future bookings, outstanding invoices, or eligible transactions within the ProEquine App.

25.6 Refunded amounts will be credited to the User’s Virtual Wallet unless otherwise specified by the Service Provider. The User may request a withdrawal of available wallet funds to their bank account, subject to verification requirements and applicable withdrawal fees.

25.7 Wallet funds cannot be withdrawn, exchanged for cash, or transferred to another User unless explicitly permitted by the Service Provider.

25.8 The User may request to withdraw funds from the Virtual Wallet to their personal or business bank account, provided that they submit the following documents for verification:

25.8.a A copy of a valid government-issued identification document (e.g., passport, Emirates ID, or national ID).

25.8.b A bank statement or official bank letter, issued within the last three months, confirming the User’s name and IBAN/account number.

25.8.c Any other supporting documentation requested by the Service Provider to verify account ownership.

25.9 Withdrawal fees apply, and the amount deducted will be communicated to the User at the time of the withdrawal request. The Service Provider reserves the right to impose minimum withdrawal limits and processing timelines.

25.10 The Service Provider may reject a withdrawal request if the submitted documents are incomplete, inaccurate, or do not sufficiently establish ownership of the bank account.

25.11 Expiration & Forfeiture : If a User’s account remains inactive for 12 months, the Service Provider reserves the right to deactivate or reclaim any remaining wallet balance, subject to applicable laws.

26. Fraud Prevention & Compliance

26.1 The Service Provider reserves the right to investigate and suspend Virtual Wallet transactions if fraudulent activity, misuse, or unauthorized access is suspected.

26.2 The User agrees to comply with all applicable regulations governing digital transactions, and the Service Provider may implement additional verification procedures for security purposes.

26.3 The Service Provider reserves the right to modify, restrict, or terminate the Virtual Wallet feature at its sole discretion, with or without prior notice.

26.4 In the event of termination, any remaining wallet balance may be refunded or forfeited, depending on the reason for termination and applicable refund policies.

27. Fees and Charges

27.1 The Service Provider reserves the right to charge fees for the services it provides. Fees may apply to various services.

27.2 The Service Provider reserves the right to amend fees or modify existing services, with prior notice to Users.

27.3 In the event of a penalty for violation of the terms, the Service Provider reserves the right to deduct the penalty amount directly from the User’s Virtual Wallet balance. Users are responsible for maintaining a sufficient Wallet balance to cover penalties.

27.4 Taxes and VAT: All fees are exclusive of VAT or other applicable taxes. Users are responsible for any such taxes associated with those transactions.

28. User Content

28.1 Users acknowledge that certain content on the Platform may be provided by third parties through various channels, including social media, and other external sources (“Third-Party Content”). The Platform does not create, endorse, or provide such content. Users access Third-Party Content at their own risk, and the Platform shall not be held liable for any reliance on, or the performance or accuracy of, such content.

28.2 When using features that allow uploading content to the Platform, the Content must not:

i. Impersonate any person or misrepresent your identity or affiliations.

ii. Defame or libel any person.

iii. Contain obscene, discriminatory, hateful, or inflammatory material.

iv. Infringe any copyright, trademark, or other intellectual property rights.

v. Mislead or deceive others.

vi. Promote unlawful activity.

vii. Harass, embarrass, or cause distress to others.

28.3 By uploading content to the ProEquine App, Users grant the Platform a non-exclusive, royalty-free license to use, store, copy, and distribute such content as needed to provide Platform services. The Service Provider may also share User’s identity with third parties if required to address violations of intellectual property or privacy rights, or to assist relevant parties to take legal actions.

28.4 By uploading content or personal information to the ProEquine App, the Users hereby acknowledge that they have read Service Provider’s Privacy Policy and accepted its terms.

28.5 Users are solely responsible for securing and ensuring the accuracy of their uploaded content.

28.6 The Service Provider and ProEquine App may display content uploaded by Users.

29. Account Security and User Responsibility

29.1 Safeguarding Account:

a. Upon successful registration and verification, the User will gain access to their account on the ProEquine App. Users will be required to set secure usernames and passwords, along with any additional security measure implemented by the Service Provider. The Service Provider shall not be liable for any loss, unauthorized activity, or misuse resulting from weak passwords or inadequate account security measures taken by the User.

29.2 Reporting Security Issues:

a. If a User suspects that their account credentials have been compromised, they must immediately reset their password and notify the ProEquine App customer support without delay.

b. The Service Provider reserves the right to temporarily suspend account access if suspicious activity, unauthorized access, or a potential security breach is detected.

c. In such cases, the User may be required to verify their identity and update login credentials before regaining access to their account.

29.3 Unauthorized Access and Liability:

a. Users are solely responsible for maintaining the security of their accounts and must not share login credentials with any third party, including family members, employees, or minors.

b. If a User voluntarily grants access to another person, they shall assume full responsibility for all actions performed under their account. The Service Provider disclaims all liability for transactions, misuse, or losses resulting from such third-party access.

c. The Service Provider shall not be liable for any unauthorized activity on a User’s account, including fraudulent transactions, data breaches, or security incidents caused by negligence or failure to follow recommended security measures.

30. Penalties

30.1 Users who fail to comply with these Terms & Conditions, violate applicable laws, or engage in prohibited activities may be subject to penalties imposed by the Service Provider. Penalties may include, but are not limited to:

a. Account suspension or termination for fraudulent activities, unauthorized transactions, or security violations.

b. Service restrictions, including denial of future bookings or access to certain platform features.

c. Legal action, including claims for damages, recovery of unpaid amounts, or reporting to relevant authorities.

30.2 The Service Provider may impose penalties for misuse of the ProEquine App, including but not limited to:

a. Providing false, misleading, or fraudulent information regarding horse transport requests.

b. Abuse of refund policies, chargebacks, or fraudulent disputes with payment providers.

c. Unauthorized scraping, copying, reselling, or commercial exploitation of the platform’s content or services.

d. Violation of data protection laws through unauthorized access, sharing, or misuse of User or Service Provider data.

30.3 Users who fail to comply with horse welfare, transport regulations, or safety standards may be subject to penalties, including:

a. Immediate cancellation of bookings without refund if a horse is deemed unfit for transport.

b. Fines for failure to disclose accurate health records, behavioral concerns, or regulatory non-compliance.

c. Permanent banning from the platform for repeated violations of safety standards or mistreatment of horses.

30.4 The Service Provider reserves the right to determine the severity of any violation and apply penalties accordingly. Multiple or severe violations may result in permanent termination of the User’s account, without entitlement to refunds or compensation.

31. Privacy Policy and Data Protection

31.1 The collection, use, and protection of personal data are governed by the [ProEquine Privacy Policy], which forms an integral part of the User’s agreement with the Service Provider. By using the App, Users acknowledge that they have read, understood, and agreed to the terms of the Privacy Policy. The full Privacy Policy is accessible [here] or via the App.

32. Account Termination & Suspension

32.1 Accounts may be suspended or terminated for violations, fraudulent activities, or safety concerns.

32.2 The platform may issue warnings, temporary suspensions, or permanent bans depending on the severity of the violation.

32.3 Terminated users are prohibited from re-registering without explicit approval.

33. Intellectual Property & Data Protection

33.1 All trademarks, branding, content, software, and proprietary technology associated with the App are exclusively owned by or licensed to PRO EQUINE SERVICES L.L.C.

33.2 Users acknowledge that they do not acquire any rights, title, or interest in the platform’s intellectual property, except for the limited right to access and use the services in accordance with these Terms & Conditions.

33.3 Any unauthorized use, reproduction, modification, distribution, or exploitation of the App’s intellectual property is strictly prohibited and may result in legal action.

34. Data Protection

34.1 The Service Provider is committed to protecting Users’ personal data in compliance with applicable data protection laws. Users agree that their personal data may be processed in accordance with the Privacy Policy for the purpose of providing and improving the platform’s services, fraud prevention, and regulatory compliance.

34.2 Users are strictly prohibited from:

a. Scraping, copying, reselling, reverse-engineering, or exploiting any data, content, or proprietary materials of the App.

b. Using automated tools to extract or manipulate App data for commercial purposes.

c. Reproducing, distributing, or modifying platform content without explicit prior written consent from the Service Provider.

34.3 Violation of these terms may result in immediate account suspension, legal action, and claims for damages.

34.4 Limited License for User-Generated Content:

a. By submitting, uploading, or posting any content (e.g., reviews, testimonials, images) on the ProEquine App, the User grants the Service Provider a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content solely for service-related and promotional purposes.

b. This license does not override the User’s privacy settings, and the Service Provider will not use private or confidential content without the User’s explicit consent.

c. The Service Provider reserves the right to remove any content that violates applicable laws, infringes third-party rights, or breaches these Terms & Conditions.

35. Third-Party Services & Partnerships

35.1 The Service Provider integrates with third-party service providers to enhance user experience, including but not limited to, payment processors (for secure transactions), GPS tracking services, veterinary partners.

35.2 The Service Provider does not own, control, or assume responsibility for any services, products, or transactions facilitated through third-party partners. Users acknowledge that third-party services operate under their own independent terms, conditions, and policies, and it is the User’s responsibility to review and accept such terms before engaging with third-party providers.

35.3 The Service Provider is not responsible for any disruptions, errors, or failures caused by third-party services, including but not limited to technical issues, payment processing errors, insurance claim denials, or GPS tracking failures.

35.4 The Service Provider reserves the right to change, suspend, or discontinue third-party service integrations at any time without liability to Users.

35.5 In case of disputes, delays, or issues with a third-party provider, Users must resolve the matter directly with the respective service provider.

36. Governing Law and Jurisdiction

36.1 These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from the use of the Platform will be subject to the exclusive jurisdiction of the Dubai Courts. For the avoidance of doubt, the jurisdiction of the DIFC Courts is expressly excluded.

37. General Terms

37.1 User Registration and Verifications:

a. Users may not access or use the Platform without completing the registration process.

b. Upon registration, users agree to:

  i. Provide the necessary identification documents.

  ii. Ensure the authenticity of all submitted information and promptly update any expired or changed documents.

  iii. Acknowledge that the Users accounts may be revoked or terminated if information is found to be false, expired, or misleading.

37.2 Modification of Terms: The Service Provider and ProEquine App reserve the right to amend these Terms and Conditions at any time. Such changes will be effective immediately. Continued use of the ProEquine App constitutes acceptance of the amended terms.

37.3 Timeframes: All timeframes provided in these Terms and mentioned in the Platform, including those related to the Auction process and delivery of items, are estimates. The Platform is not liable for any discrepancies in such timeframes.

37.4 Communication Priority: The ProEquine App shall be the primary communication channel for all service requests, updates, and modifications. In urgent or emergency situations, or if the App is temporarily unavailable, Users may contact the Service Provider via phone call or WhatsApp. The Service Provider is not liable for delays caused by failure to use the App unless due to a system outage.

37.5 Notices: All notices will be sent electronically to the registered email address associated with the user’s account.