1. Scope of This Policy
This Policy applies to all Users of our platform and the personal data collected through the App, website, or by any means of communication including in-person interactions, phone calls, emails, and WhatsApp. It covers Users such as:
- Horse owners
- Riders, trainers, grooms
- Stable managers
- Agents and representatives
- Veterinary professionals
- Any person requesting or interacting with our services
2. Data We Collect
We may collect and process the following types of personal data:
- Identification Details: Full name, Emirates ID/passport copy, nationality
- Contact Information: Mobile number, email address, physical address
- Business Information: Stable details, trade license details, agent authorization
- Service Details: Transport bookings, pickup/drop-off locations, horse-related information (e.g., horse name, colour, discipline)
- Payment Information: Bank account details (for refunds or Virtual Wallet withdrawals), invoice references
- Device Information: IP address, browser type, device type
- Communication Records: Call logs, chat history, emails
We may also collect data indirectly through cookies, tracking technologies, or third-party integrations.
3. Purpose of Processing
We process your data to:
- Verify identity and eligibility for services
- Process bookings and facilitate transport services
- Issue invoices, manage payments, and process refunds
- Operate Virtual Wallets
- Track and manage service quality and safety
- Handle emergencies and veterinary interventions
- Ensure compliance with legal, regulatory, and contractual obligations
- Communicate with Users about service updates, incidents, or account status
- Respond to legal claims or enforce rights
4. Legal Basis for Processing
We rely on one or more of the following legal bases under PDPL:
- Your explicit consent
- The need to perform our contractual obligations
- Our legitimate interest in ensuring service quality and compliance
- Compliance with legal and regulatory requirements
5. Data Sharing and Disclosure
We may share your personal data with:
- Internal operational staff
- Transport staff and logistics personnel
- Veterinarians or hospitals during emergencies
- Payment processors, cloud providers
- Government authorities, customs, or regulatory bodies
- Third-party service providers: payment processors, cloud service providers, insurance partners, international airlines
- Debt collection agencies or legal representatives in case of default
We require all third parties to process personal data in accordance with PDPL standards and under strict confidentiality obligations.
We do not sell your data to third parties.
6. Cross-Border Data Transfers
Where required to facilitate international shipping or regulatory compliance, we may transfer your data outside the United Arab Emirates. Such transfers are made in accordance with PDPL requirements and only to jurisdictions ensuring an adequate level of data protection
In the course of providing international horse transportation services, we may need to transfer your personal data (including your contact details, horse documentation, veterinary records, and other relevant information) outside the United Arab Emirates. These transfers may be required to coordinate with customs authorities, veterinary officials, third-party transport providers, or ground agents located in other jurisdictions. All such transfers are carried out in accordance with PDPL, and only to countries that provide an adequate level of data protection or or where you have given your explicit consent.
When you select or confirm a booking for international shipping services through the App, you will be prompted to provide your explicit consent via an in-app checkbox or equivalent confirmation. This consent will be recorded and linked to your booking as part of our compliance measures.
You may contact us at any time to withdraw your consent, although this may affect our ability to provide international transport services.
this shall constitute their explicit consent to the cross-border transfer of their personal data for the purpose of facilitating such services, in accordance with the PDPL.
7. Withdrawal of Consent
You may withdraw your explicit consent to the international transfer of your personal data at any time by contacting us at [email@email.com] or through the support feature in the App.
Please note that international transport services cannot be provided without this consent, as cross-border data sharing is essential for customs clearance, veterinary coordination, and logistics. Accordingly, withdrawal of consent may result in the cancellation of your booked service, and you may not be entitled to a refund if costs have already been incurred or services partially rendered, in accordance with our Cancellation and Refund Policy.
We recommend that any withdrawal of consent be submitted as soon as possible to avoid operational disruption and financial penalties.
8. Data Retention
We retain your personal data for the duration necessary to fulfil the purposes for which it was collected and as required by applicable laws, including:
- Contractual obligations
- Tax, accounting, or legal documentation
- Regulatory audits or dispute resolution
9. Your Rights Under PDPL
- Under PDPL, you have the following rights:
- Right of Access to your personal data
- Right to Rectification of inaccurate or incomplete data
- Right to erase data, where applicable
- Right to Restriction of processing under certain conditions
- Right to Object to direct marketing or certain processing activities
- Right to Data Portability to transfer your data to another provider if technically feasible.
To exercise any of the above rights, please contact us at: [Insert Official Email]
10. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encrypted communications
- Secure payment gateways
- Access control and authentication protocols
- Regular system audits
However, no transmission method over the internet is 100% secure, and we cannot guarantee absolute protection.
11. Children’s Data
We do not knowingly collect personal data from individuals under the age of 18. If we become aware that such data has been collected without appropriate consent, we will take immediate steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. You will be notified of material changes through email or in-app notifications. Continued use of the Platform constitutes your acceptance of the updated Policy.
12. Contact Us
If you have any questions, concerns, or wish to exercise your rights under the UAE Personal Data Protection Law (PDPL), you may contact our designated Compliance Officer using the details provided below:
PRO EQUINE SERVICES LLC
Email: info@proequine.ae