How can we help?

Download the app, add your horse, and send a transport request. We'll send you a quote, and your booking is confirmed once payment is received.

We recommend booking at least 48 hours ahead, and earlier on show weekends, when trucks fill up fast

If your horse is difficult to load, let us know when you book so we can plan extra time. If a horse still refuses after our team has made every reasonable effort, the trip counts as completed and isn't refunded.

Our fleet includes trucks for 2, 4, 5 and 6 horses. View our fleet.

Yes. We run scheduled ProEquine flights between the UAE and Europe for both import and export. You can book any flight marked Open in the app.

Yes. We arrange quarantine as part of the import. Imported horses go to one of the approved facilities: Dubai World Central (DWC), Ajman or Sharjah quarantine.

We coordinate the key requirements and arrangements for your horse’s journey, from pre-import preparations through arrival in the UAE. Our team handles the necessary documentation, veterinary requirements, clearances, and arrival arrangements to help ensure a smooth and compliant shipment.

You can pay by credit or debit card, Apple Pay, bank transfer, a secure payment link, or from your wallet balance in the app.

Payment is made in full before the trip. Once it's done, your horse's place on the truck is secured.

Eligible refunds are credited to your app wallet within 14 business days, minus any applicable fees. You can use the balance on future bookings or request a withdrawal to your bank account.

The wallet is your balance inside the app. You can top it up and pay invoices from it, and you can withdraw what's left to your bank. Your quotes, invoices, payments and refunds are all listed there.